Your information, handled with care.

This notice applies to Cirous websites, user-facing applications, account areas, and related services that link to it. It covers information about people who browse our sites, create an account, request services, communicate with us, or otherwise use the Cirous platform.

Cirous operates a marketplace and workflow platform. We help connect customers and organizations with independent interpreters, translators, notaries, court reporters, and other professionals. When a professional or organization uses a separate Cirous application, that application may provide additional notices for its specific workflow.

Information you provide. Depending on how you use Cirous, this may include your name, email address, phone number, account credentials or authentication identifiers, organization details, preferred language, service type, location, appointment details, billing or invoicing information, and messages or support requests.

Service and legal-workflow information. Requests may include languages, subject matter, hearing or meeting details, deadlines, participant information, documents, instructions, accessibility needs, and other information needed to coordinate a service. Please do not submit information unrelated to the requested service.

Professional information. If you apply to join the Cirous network, we may collect contact information, work history, language skills, certifications, licenses, identity or eligibility information, availability, payment details, and onboarding materials. Professional applicants may receive a separate notice for enrollment and verification.

Information collected automatically. We may receive device and browser information, IP address, approximate location derived from IP, operating system, pages or screens viewed, referring URLs, timestamps, crash information, and basic interaction logs.

Information from others. Customers, organizations, professionals, identity providers, and service providers may provide information about you when they request a service, invite you to a matter, schedule you for an appointment, or help authenticate an account.

We use personal information to:

• create and secure accounts, authenticate users, and prevent unauthorized access;
• receive, price, schedule, route, and fulfill service requests;
• match customers and organizations with qualified professionals;
• communicate about requests, appointments, documents, support, security, and changes;
• operate remote-service, messaging, document, and future video-session features when enabled;
• process payments, invoices, refunds, and professional compensation where applicable;
• monitor reliability, troubleshoot issues, analyze usage, and improve our software;
• detect fraud, abuse, security incidents, and violations of our terms; and
• comply with legal obligations and protect rights and safety.

We do not use sensitive service information to make decisions about eligibility for housing, employment, credit, insurance, or other matters unrelated to providing or coordinating the requested service.

We do not sell personal information or share it for cross-context behavioral advertising. We may disclose information to:

• Service professionals and participants: people who need information to provide the requested service, coordinate an appointment, or communicate with authorized participants.
• Vendors and processors: infrastructure, hosting, authentication, communications, analytics, customer support, payment, security, and professional-verification providers acting under our instructions.
• Organizations: account administrators or customers who arrange a service for you, limited to information relevant to that relationship.
• Legal and safety recipients: courts, regulators, law enforcement, auditors, advisors, or other parties when required by law or reasonably necessary to prevent harm, fraud, or abuse.
• Business transaction parties: a buyer, successor, or advisor in connection with a merger, financing, acquisition, reorganization, or sale of assets.

We require appropriate confidentiality and security commitments from vendors where applicable. A provider may process information under its own privacy notice when it acts independently.

Cirous and its providers may use cookies, local storage, pixels, and similar technologies to keep sessions working, remember preferences, understand performance, protect the platform, and measure communications. Essential technologies may be required for account and security functions.

You can control cookies through your browser settings. Blocking essential technologies may affect sign-in, requests, or other features. We do not use these technologies to sell personal information. If our use of optional analytics or advertising technologies changes, we will update this notice and provide choices where required.

We keep information only for as long as reasonably necessary for the purposes described here, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, prevent abuse, and comply with legal, tax, licensing, or professional obligations.

Retention periods vary by category and context. Account and request records may be retained while an account is active and afterward as needed for legitimate business or legal purposes. Deleting an account does not necessarily delete information that must be retained, information held by another customer or professional, or information that has been de-identified. When information is no longer needed, we delete it, de-identify it, or securely restrict access according to our procedures.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, authentication, encryption in transit where supported, logging, monitoring, and vendor security review.

No internet service can guarantee absolute security. Please use a unique password, protect your devices and authentication methods, and contact us promptly if you believe an account or communication is unauthorized.

Depending on where you live and subject to legal exceptions, you may have rights to access or know about personal information, correct inaccurate information, delete information, obtain a portable copy, opt out of certain processing, and appeal a decision about a request. We do not discriminate against you for exercising applicable privacy rights.

To submit a request, email contact@cirous.com with the subject line Privacy Request. Tell us what you are requesting and provide enough information for us to verify your identity and locate relevant records. We may ask for additional information only to verify or secure the request. You may use an authorized agent where permitted by law.

We generally respond within the time required by applicable law. If we deny a request, our response will explain the reason and, where required, how to appeal. You may also contact the attorney general or data protection authority in your jurisdiction.

California and other state disclosures. Where applicable, state law may provide additional rights, including rights to know categories and specific pieces of information, correct or delete information, opt out of sale or targeted advertising, limit certain sensitive-data uses, and appeal. Cirous does not sell personal information, does not share it for cross-context behavioral advertising, and does not use sensitive personal information for purposes beyond providing or managing our services.

Cirous is intended for adults and organizations and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and delete it where appropriate. Some services may have higher age or eligibility requirements.

We may update this notice to reflect changes in our services, technology, legal requirements, or data practices. The “Last updated” date at the top identifies the current version. For material changes, we may provide additional notice through the platform or by email when appropriate.

Questions, privacy requests, security concerns, and appeals may be sent to contact@cirous.com. Cirous is the controller or business responsible for information it collects through the services, except where a customer or other organization controls the information and Cirous processes it on that organization's instructions.